Salesforce Administrator II (Ecommerce)

TL;DR

Salesforce Administrator II (Salesforce/Service Cloud): Managing and optimizing the Salesforce ecosystem for GTM teams with an accent on Service Cloud configuration, case management, and automated flows. Focus on building scalable declarative solutions, integrating telephony systems, and improving support operational efficiency.

Location: Hybrid (Austin, TX) - 3 days per week in office

Salary: $76,000 - $114,000

Company

hirify.global (part of Commerce) provides an AI-driven commerce ecosystem encompassing BigCommerce, hirify.global, and Makeswift to help businesses scale.

What you will do

• Administer and configure the Salesforce org, including user management, security, and permission sets.
• Own Service Cloud configuration for case management, queues, routing, and SLA milestones.
• Develop and maintain flows, validation rules, custom objects, and page layouts using declarative tools.
• Support and optimize CTI and telephony integrations for reliable call routing and screen pops.
• Manage Experience Cloud configurations and structure the Knowledge base for effective surfacing.
• Collaborate with developers on custom solutions and maintain detailed technical documentation.

Requirements

• 3+ years of hands-on Salesforce administration experience in a production environment.
• Salesforce Certified Administrator certification is required.
• Deep expertise in Service Cloud configuration (case management, routing, SLAs) in a real support environment.
• Strong proficiency with Flow Builder and understanding of its limits.
• Experience working closely with support or customer success organizations.
• Solid understanding of Salesforce data models, sharing models, and security (OWD, role hierarchy).

Nice to have

• Salesforce Service Cloud Consultant or Field Service certifications.
• Experience with Omni-Channel routing and skills-based routing.
• Familiarity with Marketo-Salesforce synchronization.
• Experience with SFDX or change set deployment processes.
• Background in supporting SaaS or e-commerce companies.

Culture & Benefits

• Hybrid work model balancing focused individual work with meaningful in-person collaboration.
• Inclusive atmosphere that celebrates diverse histories, perspectives, and abilities.
• Opportunity to work within an AI-driven commerce ecosystem.
• Potential eligibility for variable compensation (bonuses/equity) and benefits.