AI Support Engineer (AI)

TL;DR

AI Support Engineer (AI): Resolving complex technical issues for users of Devin and Windsurf across diverse development environments with an accent on root-cause analysis and system debugging. Focus on investigating ambiguous environment-specific problems across cloud infrastructure, CI/CD pipelines, and multi-component systems.

Location: Singapore

Company

hirify.global is a talent-dense AI startup building the future of software engineering with products like Devin (the first AI software engineer) and Windsurf (an AI-native IDE).

What you will do

• Diagnose and resolve complex customer issues across cloud infrastructure, CI/CD systems, APIs, and containers.
• Perform deep root-cause analysis by analyzing logs, tracing code paths, and isolating failures.
• Collaborate with engineering teams to escalate product bugs with complete technical context and reproduction steps.
• Create internal playbooks, automation tools, and documentation to streamline future investigations.
• Educate customers on deployment patterns and product capabilities to improve adoption.
• Support release testing across various languages, IDEs, and developer workflows.

Requirements

• 4+ years of experience in software, infrastructure, solutions, or technical support engineering.
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
• Proficiency with Linux, Docker, Git, CI/CD pipelines, and cloud platforms (AWS, GCP, or Azure).
• Ability to read and reason about code in languages such as Python, TypeScript, Java, or Go.
• Strong written communication skills for explaining technical findings to customers and engineers.
• Must be based in Singapore.

Nice to have

• Experience building internal debugging scripts or QA automation tools.
• Familiarity with LLMs, AI-assisted development tools, or IDE productivity platforms.
• Experience in high-volume technical support or customer engineering environments.
• Expertise in debugging issues spanning application logic, networking, and deployment configurations.

Culture & Benefits

• Work within a small, world-class team consisting of competitive programmers and former founders from companies like Google DeepMind, Tesla, and Waymo.
• Opportunity to work at the frontier of AI-assisted software development.
• Inclusive environment committed to equal opportunity and reasonable accommodations.