French Speaking Customer Support Operator (Automotive)

TL;DR

French Speaking Customer Support Operator (Automotive E-commerce): Providing high-quality support to French-speaking customers via phone, email, and chat with an accent on professionalism, empathy, and efficient issue resolution. Focus on managing multiple simultaneous requests and maintaining high customer satisfaction scores in a fast-paced environment.

Location: Chișinău, Moldova (Office or Remote)

Company

hirify.global is a leading European online platform for the automotive aftermarket, headquartered in Berlin and operating across 27 countries.

What you will do

• Answer customer inquiries via phone, email, and chat in French with professionalism and enthusiasm.
• Resolve customer issues promptly and maintain detailed records within the support system.
• Identify and escalate complex technical or account issues to senior staff or appropriate departments.
• Follow up with customers to ensure their concerns are fully resolved and satisfaction is achieved.
• Collaborate with teammates to share best practices and contribute to a positive team environment.
• Meet performance targets regarding response time, resolution rate, and CSAT scores.

Requirements

• Fluency in French (written and spoken) is required.
• Proven experience in customer support or a related service role.
• Strong interpersonal skills and the ability to remain composed under pressure.
• Working knowledge of IT systems and CRM tools.
• High school diploma or equivalent qualification.
• Availability for rotational shifts between 09:00 and 21:00.

Nice to have

• Proficiency in English.
• Knowledge of Romanian or other European languages.
• Certification in customer service or professional development.
• Experience working in a multicultural or international environment.

Culture & Benefits

• Full-time employment with a standard 40-hour weekly schedule.
• Flexible work arrangement with the option to work in the office or remotely.
• Opportunity to be part of a large international team of 5,500+ professionals.
• Career advancement opportunities within a high-growth digital e-commerce powerhouse.