Customer Service Representative (Fintech)

TL;DR

Customer Service Representative (Fintech): Providing high-quality support to global users through multiple communication channels with an accent on resolving complex financial and technical inquiries. Focus on troubleshooting, documenting recurring issues, and improving the overall customer experience within a fast-paced fintech environment.

Location: 100% remote from any location

Company

hirify.global is a global fintech company founded in 2018, dedicated to launching innovative software solutions that simplify investment management and financial transactions for users worldwide.

What you will do

• Respond to customer queries promptly via email, live chat, and phone.
• Collaborate with cross-functional departments to resolve complex issues.
• Perform troubleshooting and follow-ups to ensure complete customer satisfaction.
• Document repetitive issues to drive process improvements.
• Create informational materials such as FAQ articles, manuals, and tutorials.
• Guide clients on product acquisition and identify initiatives to enhance user experience.

Requirements

• 1+ years of online customer support experience.
• Proven experience in fintech (forex/crypto).
• Excellent written and oral English proficiency.
• Strong interpersonal and communication skills.
• Ability to navigate and manage stressful situations effectively.
• Proficiency with customer service software, tools, and databases.

Culture & Benefits

• 100% remote work environment.
• Competitive salary with quarterly performance-based bonuses.
• Medical insurance provided after the probation period.
• Additional sick leave allowance every 6 months.
• International, cross-functional team culture with birthday gifts and recognition.