Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Managing high-volume client inquiries for a trading platform with an accent on resolving complex technical, payment, and KYC-related issues. Focus on maintaining service standards, providing product consultations, and ensuring high customer satisfaction in a 24/5 global environment.

Company

A global hirify.global operating within the fintech and trading sectors.

What you will do

• Process incoming inquiries via phone, email, and ticketing systems.
• Troubleshoot technical issues and escalate complex cases to specialized departments.
• Manage customer documentation and requests within CRM systems.
• Conduct product demos and provide setup consultations for clients.
• Collect feedback to improve service quality and handle customer complaints.
• Coordinate with logistics and sales teams to resolve cross-departmental issues.

Requirements

• Languages: Native Spanish, fluent Portuguese, and C1+ English required.
• Fluency in written and spoken Hindi is mandatory.
• Minimum 1–3 years of experience in customer support or back office roles.
• Must have prior experience with FX brokers or crypto exchanges.
• Proven experience in high-volume support environments (chat, email, or calls).
• Direct experience working with trading platforms, margin/leverage, and KYC/payments.

Nice to have

• Familiarity with CRM and ticketing platforms such as Zendesk or Intercom.
• Background in online trading or financial services.

Culture & Benefits

• Official employment status from the first day.
• Flexible remote work policy with the ability to work from anywhere in the world.
• Performance-based bonuses and annual salary reviews.
• Professional development opportunities through diverse projects and cross-functional teams.
• Active corporate life with regular industry conferences and team events.