Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing L2 technical support and troubleshooting for complex financial services infrastructure with an accent on root cause analysis and cross-team collaboration. Focus on resolving high-severity incidents, managing stakeholder communication, and enhancing system reliability through code reviews and process optimization.

Location: Madrid (Hybrid: 4 days in office, 1 day remote)

Company

hirify.global is a global, fast-growing fintech firm providing international financial solutions to businesses, supported by over 1,700 professionals worldwide.

What you will do

• Troubleshoot and resolve complex application, service, and infrastructure issues reported by end-users.
• Manage incident lifecycles, including stakeholder communication and coordination with engineering teams.
• Collaborate with software engineers to define support workflows and monitoring strategies for new products.
• Conduct code reviews and work with developers to enhance internal processes.
• Participate in a rotating on-call schedule to address critical, high-severity incidents.
• Partner with external vendors to resolve service-related events.

Requirements

• Proven experience in L2 technical support within a tech-driven environment.
• Strong proficiency in Python and software development principles.
• Excellent problem-solving skills with a systematic approach to root cause identification.
• English proficiency is required.
• Strong written and interpersonal communication skills.
• Ability to participate in rotating shifts and on-call duties.

Nice to have

• Experience with Linux administration, AWS, or Google Cloud.
• Knowledge of Spanish or Portuguese.
• Familiarity with Salesforce, Agile methodologies, CI/CD, PostgreSQL, or Observability tools.

Culture & Benefits

• Competitive salary and performance-based discretionary bonus.
• Commitment to personal development through training and professional certification.
• Open Source friendly environment with encouragement to contribute to external projects.
• Inclusive culture with active employee networks including Women’s, LGBTQIA+, and Veterans groups.