Middle Technical Support Specialist (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Middle Technical Support Specialist (iGaming): Providing high-impact technical support for a global iGaming platform with an accent on incident management, system monitoring, and cross-team collaboration. Focus on resolving complex technical issues, ensuring SLA compliance, and acting as the first line of defense for international operators.
Company
is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win through high-impact, full-cycle tech solutions.
What you will do
- Reproduce, analyze, and evaluate technical issues to resolve them independently or escalate as needed.
- Manage business incident tickets in Jira, ensuring accurate categorization and SLA compliance.
- Collaborate with DevOps, QA, and Product teams to identify root causes of technical problems.
- Monitor product stability and proactively engage relevant departments during high-priority incidents.
- Act as the first line of technical defense, balancing client communication with technical problem-solving.
Requirements
- Minimum 1 year of experience in technical support, preferably in a B2B environment.
- English proficiency at least B2 level and fluency in Russian or Ukrainian.
- Experience with Jira for task tracking and Confluence for documentation.
- Ability to multitask and work in different shifts, including nights.
- Proficiency in using browser developer tools to identify bugs and interpret web error codes.
Nice to have
- Knowledge of system logs (ELK) and monitoring dashboards (Grafana).
- Familiarity with Cloudflare and ITIL processes.
Culture & Benefits
- Benefits Cafeteria: annual fixed budget for sports, medical, mental health, home office, or language learning.
- Remote-first setup with full tech support and coworking compensation.
- 20+ vacation days, unlimited sick leave, and emergency time off.
- Parental support including paid leave and childcare allowance.
- Learning culture with internal courses and career development programs.
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