Lead Technical Support (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Lead Technical Support (iGaming): Leading and coordinating a team of L1 support engineers to ensure high-quality operations and SLA compliance with an accent on incident management and process optimization. Focus on driving operational excellence, managing 24/7 support workflows, and collaborating with L2/L3, SRE, and DevOps teams.
Location: Must be based in Europe
Company
is a leading business advisory and services group specializing in the iGaming and Entertainment industry, providing strategic vision and scalable solutions for sustainable growth.
What you will do
- Lead and coordinate a team of L1 support engineers.
- Ensure high-quality support operations and strict SLA compliance.
- Improve incident management processes and daily workflows.
- Drive operational excellence and continuous improvement initiatives.
- Collaborate effectively with L2/L3, SRE, and DevOps teams.
- Monitor queues, incident backlogs, and coordinate escalations.
Requirements
- 3+ years of experience in Technical Support, Service Desk, or NOC environments.
- 1+ year of experience in a Team Lead or Senior Support role.
- Experience managing 24/7 support operations and shift-based teams.
- Strong experience with Jira or similar ticketing systems.
- Experience with monitoring tools like Grafana.
- Basic SQL knowledge and log analysis skills.
- English level B2+ (written and spoken).
Culture & Benefits
- Global medical coverage.
- Health and wellness focus.
- Compensation for gym, dental, and psychological services.
- Performance-driven rewards.
- Dynamic and growth-oriented work environment.
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