Digital Workplace Services – AI-Powered Contact Center Consult Lead (AI)

TL;DR

Digital Workplace Services – AI-Powered Contact Center Consult Lead (AI): Driving the go-to-market strategy and business transformation for AI-powered contact center solutions with an accent on leveraging hyperscaler ecosystems and modern conversational AI technologies. Focus on scaling the business, developing consult-led propositions, and delivering measurable outcomes for global enterprise clients.

Location: Remote-first with presence in the US, Canada, Spain, Netherlands, and the UK.

Compensation: $173,280 – $395,040 (US-based range).

Company

hirify.global is a global leader in designing, building, and managing mission-critical technology systems for Fortune 100 clients.

What you will do

• Develop and execute consult-led propositions to drive new business for AI-powered contact centers.
• Collaborate with hyperscaler partners like Microsoft and Amazon to position hirify.global as the partner of choice for contact center transformation.
• Drive sales and technical enablement for managed services and cross-practice opportunities.
• Provide solution leadership and thought leadership during key client engagements.
• Own growth targets for sales and revenue within the DWS AI-powered contact center business.
• Identify and implement strategies to scale talent and expertise within the organization.

Requirements

• 10+ years of experience in technology consulting, workplace transformation, or IT services.
• Deep expertise in CCaaS/IVR platforms and conversational AI/NLP technologies.
• 5+ years of experience partnering with Microsoft and driving joint GTM activities.
• Strong business acumen with the ability to link technology strategies to financial and operational outcomes.
• Experience working in a highly-matrixed global organization.
• Proven ability to drive consulting-led revenue and identify adjacent business opportunities.

Nice to have

• Relevant vendor certifications.
• Technical eminence as a thought leader (blogging, podcasts, conference speaking).

Culture & Benefits

• Comprehensive benefits package including medical, dental, and disability coverage.
• Discretionary annual bonus program or sales commission plan.
• Access to industry-leading learning programs and certifications (Microsoft, Google, Amazon).
• Company-wide volunteering and giving platform.
• Flexible, remote-first work environment focused on outcomes.