Senior Product Manager (SaaS)

TL;DR

Senior Product Manager (SaaS): Driving the product vision and lifecycle for AI-powered contact center solutions with an accent on cross-functional collaboration and user-centric design. Focus on defining complex requirements, managing end-to-end product delivery, and leveraging market research to build scalable, high-quality features.

Location: Must be based in the US for full-time employment; international roles are offered as B2B contracts.

Company

hirify.global is an AI-powered contact center innovation platform that redefines customer experience through cloud-native architecture and a mobile-first approach.

What you will do

• Translate feature concepts into detailed product requirements and specifications through market research and user feedback.
• Collaborate with UX, engineering, and QA teams to refine project scope and ensure successful feature delivery.
• Act as the primary point of contact for project development, business strategy, and product models.
• Manage multiple projects from concept to launch, including leading scrum meetings and defining success metrics.
• Analyze quantitative and qualitative customer feedback to propose and prioritize new feature enhancements.
• Create comprehensive product documentation, including data dictionaries and user guides.

Requirements

• BA/BS degree in Computer Science or a related technical field, or equivalent practical experience.
• 3+ years of product management experience.
• Minimum of 1 year of experience developing features for SaaS platforms.
• Proven track record of managing complex web and mobile app projects from inception to launch.
• Strong analytical, problem-solving, and leadership skills with an entrepreneurial spirit.
• Excellent oral and written communication skills.

Culture & Benefits

• Opportunity to work at the forefront of AI-driven customer experience innovation.
• Collaborative and inclusive team environment that values creative solutions.
• Comprehensive benefits package including medical, dental, vision, and 401(k) plan.
• Commuter benefits and other perks.