Technical Support Application Analyst (SQL)

TL;DR

Technical Support Application Analyst (SQL): Providing technical support for complex software systems by diagnosing, troubleshooting, and resolving customer issues with an accent on SQL database queries and Windows platform management. Focus on maintaining high service levels, documenting interactions in Salesforce, and collaborating across product verticals in a 24/7 rotational shift environment.

Location: Must be based in Poland (Remote)

Salary: 82,000–122,000 PLN

Company

hirify.global is a global software company providing a diverse and inclusive workplace focused on empowering employees and delivering impactful technology solutions.

What you will do

• Diagnose, troubleshoot, and resolve complex software and networked system issues for customers.
• Create, maintain, and update support tickets in Salesforce with high attention to detail.
• Execute basic SQL queries to investigate and resolve client technical problems.
• Partner with senior team members to escalate and resolve complex customer incidents.
• Communicate effectively with clients via phone and email as a primary point of contact.
• Participate in rotational shifts, including nights, weekends, and public holidays.

Requirements

• Must be based in Poland.
• Proven experience in customer support and client-focused roles.
• Experience troubleshooting complex technical issues.
• Proficiency with SQL and Windows platforms.
• Ability to work rotational shifts including nights and weekends.
• Strong communication skills for interacting with technical and non-technical customers.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Flexible work arrangements and additional time off.
• Parental leave for primary and secondary caregivers.
• Two week-long company breaks per year.
• Training investment program and long-term incentive plans.