Technical Support Analyst (Automotive)

TL;DR

Technical Support Analyst (Automotive/Data): Providing technical lifeline for drivers and OEMs by resolving software issues and managing escalated cases with an accent on API troubleshooting and ITIL standards. Focus on diagnosing recurring patterns in booking transactions, collaborating with engineering teams, and improving service quality through data analysis.

Location: Hybrid in Chișinău, Moldova

Company

A global team transforming urban mobility through connected car services, specifically via the Parkopedia brand.

What you will do

• Diagnose and resolve technical issues for B2C and B2B clients following ITIL standards.
• Handle critical booking and transaction disputes, including fraud charges.
• Perform API testing and troubleshoot software challenges using Postman, SQL, and JSON.
• Collaborate with higher-level support teams to prevent recurring incidents.
• Analyze customer feedback to refine products and improve service efficiency.
• Maintain operational reports, documentation, and knowledge base articles.

Requirements

• Minimum 3 years of experience in technical support (B2B/B2C).
• Proficiency in API testing, Postman, SQL, JSON, and GeoJSON.
• English: Upper-intermediate or advanced (B2/C1).
• Location: Must be based in Chișinău, Moldova.
• Degree in Computer Engineering or a related field is preferred.

Nice to have

• Knowledge of the parking industry.
• Proficiency in German.

Culture & Benefits

• Culture of empowerment and personal accountability.
• Opportunity to work with a global team on urban mobility transformation.
• Collaboration with major automotive brands like Audi and Volkswagen.