Senior AI Architect (Presales)

TL;DR

Senior AI Architect (Presales): Designing end-to-end AI systems for customer experience orchestration with an accent on LLM integration, RAG architectures, and real-time data processing. Focus on bridging technical AI capabilities with business value through strategic presales, executive storytelling, and scalable field enablement.

Location: Must be based in the United States (Fully remote)

Salary: $134,900 – $237,300

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Architect production-ready AI solutions combining LLMs, deterministic workflows, and orchestration layers.
• Design scalable RAG and knowledge retrieval strategies to ground AI responses in enterprise data.
• Define AI evaluation frameworks, quality metrics, and feedback loops to ensure performance and business impact.
• Partner with sales teams to lead technical discovery, solution design, and high-impact product demonstrations.
• Develop reusable technical assets and provide coaching to scale AI expertise across the field organization.
• Influence executive stakeholders (CIO/CTO) by translating complex AI architectures into clear business value.

Requirements

• Must be based in the United States.
• Hands-on experience designing modern AI solutions for contact center or customer experience use cases.
• Expertise in integrating AI with enterprise platforms, RESTful APIs, and cloud ecosystems.
• Proven ability to define AI evaluation strategies, success metrics, and observability approaches.
• Strong executive presence with the ability to influence technical and business decision-makers.
• Demonstrated success in a presales or customer-facing technical role.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with telehealth coverage.
• 401(k) matching program and competitive compensation packages.
• Flexible work schedules and remote-first work environment.
• Open Time Off policy in addition to 10 paid holidays.
• Support for career growth, development, and professional learning.
• Inclusive workplace committed to equal opportunity and diversity.