Associate – Ops (Insurance)

TL;DR

Associate – Ops (Insurance): Managing end-to-end insurance claims processes with an accent on coverage determination, financial accuracy, and customer communication. Focus on resolving complex claims, negotiating collections, and maintaining operational excellence within a fast-paced environment.

Location: Must be based in Melbourne, Australia. The role requires a hybrid setup with a dedicated home office space meeting specific ergonomic and connectivity requirements.

Company

hirify.global is a leading global Business Process Management (BPM) company providing digital-led transformational solutions across 10 industries.

What you will do

• Lodge new insurance claims and determine coverage through policy interpretation and analysis.
• Manage customer, supplier, and third-party enquiries via multiple channels.
• Negotiate and collect customer excess payments while educating clients on options.
• Ensure financial outcomes are accurate by applying correct policy limits and legislation.
• Handle complaints and correspondence within agreed timeframes.
• Identify and participate in process improvement initiatives to enhance efficiency.

Requirements

• Must be based in or near Melbourne, Australia.
• 1-2 years of experience in general insurance preferred.
• Previous experience in a call center or high-pressure customer service environment.
• Strong communication skills with the ability to explain complex information clearly.
• Proficiency in MS Office and ability to navigate multiple systems simultaneously.
• Must have a dedicated private work area with reliable internet and an active landline.

Nice to have

• Tertiary qualification in Business, Finance, or Commerce.

Culture & Benefits

• Incentives and rewards programs.
• Professional development and learning opportunities.
• Company-provided equipment including laptop, headset, and phone.
• Supportive team environment focused on operational excellence.