Healthcare Specialist

TL;DR

Healthcare Specialist: Providing professional customer support and solutions for healthcare-related inquiries with an accent on empathy and adherence to process guidelines. Focus on delivering high-quality service in a fast-paced, onsite environment while ensuring customer satisfaction.

Location: Must be based in Iloilo City, Philippines (Onsite)

Company

hirify.global is a global leader in intelligent operations and transformation, leveraging AI-powered platforms and deep domain expertise to serve clients across various industries including healthcare and financial services.

What you will do

• Communicate professionally with customers to address and resolve specific requests.
• Listen attentively to customer needs and demonstrate empathy during interactions.
• Follow established process guidelines to ensure accurate and efficient support.
• Work onsite at the Iloilo City facility on shifting schedules.

Requirements

• Must be a high school graduate (Senior High School graduate for K-12 curriculum or High School graduate for old curriculum).
• Minimum of 6 months of experience in the healthcare sector.
• Strong customer service and communication skills.
• Must be willing to work onsite in Iloilo City on shifting schedules.
• Ability to start work immediately.

Culture & Benefits

• Free HMO coverage for self and dependents starting from Day 1.
• Structured career path with internal progression opportunities.
• Professional development through coaching, mentoring, and skills training.
• Safe and supportive work environment.
• Paid leaves and community engagement opportunities via hirify.global Cares Foundation.