Strategy Consulting Manager (Consulting)

TL;DR

Strategy Consulting Manager (Consulting): Leading high-impact customer loyalty and retention strategies for global top-tier clients with an accent on business transformation and maximizing customer lifetime value. Focus on designing strategic frameworks, facilitating senior stakeholder decision-making, and integrating data-driven insights into actionable CRM and loyalty roadmaps.

Location: London, United Kingdom

Company

hirify.global is a world-leading Centre of Excellence specializing in hyper-personalization at scale, marketing automation, and CRM, combining consultancy expertise with agency creativity and technological power.

What you will do

• Lead strategic work sessions with senior client stakeholders to drive loyalty and retention initiatives.
• Develop robust business cases, strategic recommendations, and actionable roadmaps for customer-centric growth.
• Orchestrate market research and data analysis to derive actionable Voice of Customer insights.
• Design and optimize comprehensive loyalty programs and personalized engagement initiatives across the customer lifecycle.
• Cultivate deep relationships with client executives, acting as a trusted advisor on CX and relationship management.
• Identify new business opportunities and contribute to the firm's intellectual capital in loyalty strategy.

Requirements

• 5+ years of progressive strategy or management consulting experience from a top-tier firm or Big 4.
• Proven expertise in crafting customer, commercial, or marketing strategies with a focus on CLTV.
• Strong understanding of loyalty program mechanics, segmentation, and personalization at scale.
• Familiarity with CRM platforms like Braze, Salesforce, or Adobe and marketing automation tools.
• Exceptional executive-level writing, presentation, and interpersonal communication skills.
• Ability to lead complex projects independently and influence senior stakeholders.

Culture & Benefits

• Work in a dynamic, international environment with cross-functional experts.
• Opportunity to develop leadership skills within a global network of 30,000+ employees.
• Engagement with some of the world's most admired brands on transformative journeys.
• Commitment to a culture of respect, belonging, and professional growth.