Senior Customer Success Manager (EMEA)

TL;DR

Senior Customer Success Manager (EMEA): Delivering end-to-end customer success for strategic EMEA clients by building value-driven partnerships and acting as a trusted advisor with technical subject-matter expertise. Focus on driving ROI/value realization across the customer lifecycle, scaling repeatable success processes, and using data to identify risks and opportunities in hirify.global adoption.

Location: London, UK

Salary: €90,000–€145,000 per year

Company

hirify.global provides financial performance management cloud software for planning, budgeting, consolidations, reporting, and analytics.

What you will do

• Manage a diverse portfolio of clients and build value-driven, outcomes-focused partnerships.
• Collaborate across Sales, Support, Product, Engineering, and senior leadership to drive customer success.
• Define, develop, and execute scalable, repeatable customer success processes to ensure satisfaction.
• Provide proactive consultative guidance on the highest and best use of hirify.global, connecting client challenges to platform capabilities.
• Act as “Voice of the Customer” by communicating customer needs and opportunities to internal stakeholders.
• Use data and SFDC/customer success tools to identify risks and opportunities and manage customer interactions.

Requirements

• EMEA-focused role with 5+ years in a client-facing Customer Success Manager role (preferably in financial software).
• Strong business acumen and understanding of finance, financial planning, and reporting processes.
• Excellent English communication with strong presentation and facilitation skills.
• Proficiency in Salesforce (SFDC) and G-suite.
• Demonstrated ability to influence and consult stakeholders to solve business process and/or technical problems.
• Experience working in a SaaS environment.

Nice to have

• Experience with AI tools (e.g., ChatGPT).

Culture & Benefits

• 2 volunteer days, Birthday PTO, and quarterly company Wellness Days.
• Support for parental leave with additional maternity/paternity benefits.
• Opportunities to attend in-person company-wide events and team offsites.
• Office hubs in San Francisco, Toronto, and London, plus home office setup and monthly wifi/cell phone reimbursements.
• Company mentorship program and manager-specific monthly training.