Technical Account Manager

TL;DR

Technical Account Manager (CloudBlue): Managing and enhancing customer environments for a cloud commerce platform with an accent on service delivery, incident management, and stakeholder relations. Focus on driving platform performance, ensuring SLA compliance, and providing consultative technical guidance to enterprise-level partners.

Location: Must be based in Mexico

Company

hirify.global is a fast-growing global web hosting and cloud services provider dedicated to empowering small and medium-sized businesses with enterprise-grade tools.

What you will do

• Take ownership of customer service delivery across platform, professional, and managed services.
• Ensure high-quality service levels through monitoring, performance targets, and SLA compliance.
• Oversee incident, problem, and change management processes to drive resolution.
• Manage escalations and customer expectations with transparency and timely updates.
• Define and refine ITIL-based practices to improve overall service efficiency.
• Act as a technical advisor, conducting consultative reviews to identify trends and recommend improvements.

Requirements

• 8+ years of experience in customer-facing roles such as Technical Account Manager or Service Delivery Manager.
• Fluent in English.
• Experience working with service providers or cloud resellers supporting enterprise clients.
• Proven stakeholder management skills with the ability to build trust at all levels.
• ITIL Foundation certification (V4 preferred).
• Must be currently residing in Mexico.

Culture & Benefits

• Competitive salary package.
• Career advancement and professional development opportunities.
• Flexible work arrangements to support work-life balance.
• Inclusive and diverse company culture built on trust and respect.