Senior Service Delivery Consultant

TL;DR

Senior Service Delivery Consultant: Ensuring smooth delivery and support for clients using the hirify.global Data Management Solution with an accent on client installations, SLA-based issue resolution, and technical problem analysis. Focus on bridging business needs with technical solutions, improving client installations through standardization, and contributing to validation/testing and service offering development.

Location: Mexico City

Company

hirify.global provides integrated investment management solutions for investment and asset managers.

What you will do

• Act as the main point of contact for client installation and ongoing support of the hirify.global Data Management Solution.
• Maintain installations, investigate issues requiring product domain knowledge, and resolve problems according to defined SLAs.
• Analyze issues in hirify.global Dimension and provide timely, convincing solutions with guidance on complex cases.
• Handle service requests (e.g., ad-hoc reports, license renewals, file copies) and collaborate with hirify.global developers to combine business and technical expertise.
• Participate in validation and testing, ensure deliverable quality, and maintain a product knowledge base.
• Identify opportunities to move clients to standard configurations and help develop new service offerings and license modules.

Requirements

• Fluency in English.
• Experience operating standard applications in the financial sector, diagnosing errors, resolving issues, and acting as an SME for application usage.
• Education in Computer Science, Mathematics, Physics, Business Administration, or a similar background.
• Experience with scripting/technical tools such as PL/SQL and at least one of: XML/XSL, JSON/YAML, or PowerShell.
• Advanced analytical skills and strong communication/presentation skills.
• Ability to work as a trusted adviser and drive problem-solving in a client-facing role.

Nice to have

• Experience in L2/L3 application support or working in a larger IT/operations team.
• Knowledge of cloud operations (AWS, Azure).
• Basic business understanding of financial data management (reference data, portfolio pricing, corporate actions).

Culture & Benefits

• Hybrid workplace model: work from the office two days each week, with remote work on other days.
• Flexible working hours and a focus on work-life balance.
• Bonus scheme and pension included as part of the work agreement.
• 3 weeks per quarter for IP sprints to develop skills and contribute to company development.
• Personalized professional development approach.

Hiring process

• Submit an application in English via the career site; applications are processed on a rolling basis.
• Interviews and evaluations during the selection process, with feedback requested from candidates.