Service Delivery Leader

TL;DR

Service Delivery Leader: Managing software development teams and client relationships with an accent on operational excellence, delivery quality, and stakeholder alignment. Focus on driving team performance, fostering client satisfaction, and leveraging AI-driven workflows to streamline delivery operations.

Location: Hybrid for candidates based in El Salvador, remote for candidates across Central America.

Company

hirify.global is an AI-native organization that designs, builds, and scales meaningful, AI-powered software solutions to create real business impact.

What you will do

• Ensure teams have the necessary resources and support to deliver high-quality solutions consistently.
• Build and maintain strong client relationships while continuously improving customer satisfaction.
• Manage team budgets, delivery expectations, and operational priorities.
• Support team well-being, professional growth, and overall team morale.
• Manage conflicts, provide feedback, and establish action plans to improve team performance.
• Leverage AI tools to improve operational efficiency, synthesize information, and streamline communication workflows.

Requirements

• Professional English proficiency required.
• Must be based in El Salvador (for hybrid) or Central America (for remote).
• 3+ years of experience in Service Delivery or Project Management.
• 2+ years of experience leading teams within software development environments.
• Proven experience working on software development projects with cross-functional teams.
• Strong customer service, stakeholder management, and relationship-building skills.

Nice to have

• Experience working with Support & Maintenance teams.

Culture & Benefits

• High-performance culture grounded in transparency and efficient communication.
• Focus on AI-native transformation and modern ways of working.
• Collaborative environment with a focus on professional growth and ownership.