Director, Customer Operations (SaaS)

TL;DR

Director, Customer Operations (SaaS): Leading the operational backbone of the global Go-to-Market function with an accent on revenue integrity, Quote-to-Cash processes, and cross-functional governance. Focus on building a high-performing team in Madrid and driving operational excellence across CRM, ERP, and billing systems to support global scale.

Location: Must be based in Madrid, Spain (Hybrid role).

Company

hirify.global is the leader in digital employee experience management software, providing IT leaders with real-time analytics and automation to proactively optimize digital workplaces for over 1,500 customers.

What you will do

• Own the end-to-end bookings and Quote-to-Cash process, ensuring revenue accuracy and audit readiness.
• Manage the operational lifecycle of customers and partners, from provisioning to renewal and offboarding.
• Lead, coach, and grow a distributed team of 10 operations professionals.
• Serve as the senior escalation point for billing disputes, provisioning failures, and commercial edge cases.
• Drive cross-functional improvement initiatives in partnership with Finance, IT, and RevOps to increase automation.
• Monitor operational KPIs and translate data into strategic decisions for the GTM organization.

Requirements

• Must be based in Madrid, Spain or willing to work from the Madrid hub.
• Proven senior leadership experience in a fast-scaling software or SaaS environment.
• Deep expertise in the Quote-to-Cash cycle and revenue operations.
• Strong proficiency in Salesforce and fluency in ERP/billing tools like NetSuite, Zuora, or Conga.
• Fluent English required; Spanish or additional European languages are a plus.
• Master’s degree or equivalent in Business, Finance, or Operations.

Culture & Benefits

• Work in a global, diverse environment with over 75 nationalities represented.
• Opportunity to lead a strategic powerhouse team within a pioneering IT market category.
• Collaborative culture focused on innovation and continuous growth.
• Commitment to diversity, inclusion, and equity.