Major Incident Manager (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Major Incident Manager (Fintech): Driving operational governance and stability across PRE environments with an accent on incident control processes and service availability. Focus on coordinating cross-functional teams to resolve major incidents, implementing SLA-driven monitoring, and promoting problem management practices within financial sector ecosystems.
Location: Must be based in Madrid, Spain (Hybrid/Remote options available).
Company
is a global digital accelerator and part of the EPAM Group, providing specialized technical career opportunities with over 25 years of industry experience.
What you will do
- Lead and coordinate Major Incident Management activities to ensure rapid resolution and minimize service disruption.
- Drive operational governance and stability across PRE environments through structured processes.
- Monitor daily PRE operational health and provide readiness reporting for program delivery.
- Collaborate with infrastructure, application, and development teams to diagnose and resolve incidents.
- Implement SLA-driven monitoring, alerting, and dashboards to proactively identify risks.
- Promote Problem Management practices, including root cause analysis and continuous improvement.
Requirements
- 5+ years of experience as a Major Incident Manager or in similar IT service management roles.
- Proven hands-on experience with Major Incident Management processes.
- Experience in banking sector environments (preferably Santander or similar).
- Strong understanding of IT infrastructure, networks, and application ecosystems.
- Advanced English level (C1 mandatory).
- Availability to work 9:00–18:00 (Spanish schedule) with flexibility for on-call duties.
Nice to have
- Experience with ServiceNow, Jira, PagerDuty, Dynatrace, Splunk, or AppDynamics.
- Knowledge of PRE/UAT/SIT/Non-production governance models.
- Background in infrastructure, software engineering, or platform operations.
- Experience in release management or testing coordination.
Culture & Benefits
- Permanent contract with a competitive salary.
- Flexible work model with remote options.
- Personalized career plan and continuous training (certifications, English).
- Participation in stable projects with a strong technical focus.
- Flexible working hours and a strong work-life balance culture.
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