ServiceNow Product Analyst (AI)

TL;DR

ServiceNow Product Analyst (AI): Managing the lifecycle and governance of AI-powered capabilities on the ServiceNow platform with an accent on AI governance, product delivery, and platform innovation. Focus on translating complex business requirements into actionable user stories and coordinating AI use case implementation across enterprise standards.

Location: Hybrid, Irving, TX (Las Colinas Preferred)

Company

hirify.global is a professional staffing and services firm providing talent solutions across various industries.

What you will do

• Manage the intake, evaluation, and lifecycle of AI use cases across the ServiceNow platform.
• Align AI initiatives with enterprise governance, risk, compliance, and production readiness standards.
• Gather, document, and refine business requirements, translating them into actionable user stories.
• Facilitate governance processes for AI-related initiatives from ideation through deployment.
• Coordinate activities across multiple ServiceNow tenants, development teams, and business stakeholders.
• Support Agile delivery processes, including backlog refinement, sprint planning, and release preparation.

Requirements

• 3+ years of experience as a Product Analyst, Business Analyst, or Product Owner.
• Strong understanding of Generative AI concepts and prompt engineering fundamentals.
• Hands-on experience with AI tools such as Microsoft 365 Copilot, ChatGPT, or similar platforms.
• Proven ability to manage stakeholders, including Directors and Vice Presidents.
• Experience working within Agile/Scrum environments.
• Must be based in or able to work hybrid in Irving, TX.