Onsite Supervisor, Client Operations (Healthcare)

TL;DR

Onsite Supervisor, Client Operations (Healthcare): Managing the efficient operation of assigned healthcare accounts with an accent on revenue goals, productivity, and HIPAA compliance. Focus on supervising Release of Information (ROI) specialists, coordinating onsite workflows, and ensuring high customer service satisfaction.

Location: Onsite in Gainesville, FL, USA

Salary: $22–$24 per hour

Company

hirify.global provides medical record management and release of information services for healthcare facilities.

What you will do

• Oversee day-to-day operations of assigned client accounts and manage onsite workflows.
• Train, evaluate, and supervise Release of Information Specialists (ROIS), both onsite and remote.
• Ensure consistent achievement of facility revenue goals and identify opportunities to increase productivity.
• Manage staff scheduling, payroll approval, and the hiring/termination process.
• Perform quality reviews and site evaluations to maintain high customer satisfaction.
• Ensure strict adherence to HIPAA privacy standards and service agreements.

Requirements

• Must be based in Gainesville, FL.
• High School Diploma or GED; some college preferred.
• Knowledge of HIPAA privacy information standards is required.
• Must possess a valid driver’s license and a history of safe driving.
• Required to pass an ROI Certification course (score 85%+) within 90 days.
• Ability to travel.

Nice to have

• RHIT Certification.
• Experience with medical records or healthcare.
• Medical terminology coursework.

Culture & Benefits

• Direct collaboration with the Director of Client Operations.
• Opportunity to lead and develop professional staff in a healthcare setting.
• Professional environment focused on compliance, quality, and efficiency.