Client Success Associate

TL;DR

Client Success Associate (SaaS/EMEA): Supporting client relationships and engagement for multinational executive clients with an accent on event coordination, market intelligence delivery, and account management. Focus on ensuring seamless client experiences, managing stakeholder communications, and driving service adoption across the EMEA region.

Location: Must be based in Egypt

Company

hirify.global is a global technology provider of policy and market intelligence, helping organizations navigate complex regulatory and geopolitical environments.

What you will do

• Partner with Account Managers to support senior executive clients in engagement and retention activities.
• Coordinate and manage event outreach, executive planning sessions, and client calls.
• Plan and execute virtual and in-person client events, roundtables, and market briefings.
• Serve as a primary point of coordination between clients, analysts, and internal teams.
• Support client onboarding and monitor utilization of services to identify growth opportunities.
• Maintain accurate records of client interactions and engagement metrics in Salesforce.

Requirements

• Must be based in Egypt
• Bachelor's degree in business, economics, international affairs, or related field.
• 1-3 years of experience in client success, account coordination, or consulting support.
• English fluency required
• Strong organizational skills with the ability to manage multiple stakeholders in a fast-paced environment.
• Demonstrated ability to work independently in a remote setting.

Nice to have

• Arabic fluency.
• Experience supporting executive briefings, webinars, or client programs.
• Familiarity with Salesforce or other CRM systems.

Culture & Benefits

• Opportunity to work with a global team in a high-growth environment.
• Exposure to senior executive stakeholders across multinational organizations.
• Commitment to a diverse and inclusive workforce.
• Remote-first work environment.