Enterprise Customer Success Manager (Commercial)

TL;DR

Enterprise Customer Success Manager (Commercial): Own and grow an enterprise B2B SaaS customer portfolio by driving post-sale lifecycle, adoption, retention, and account expansion with an accent on renewal and executive outcome conversations. Focus on building joint account plans, multi-threaded stakeholder relationships, and translating product capability into measurable business value.

Location: Copenhagen, Denmark

Company

hirify.global helps create scheduling for shift-based businesses and was acquired by Xero in 2021.

What you will do

• Own a portfolio of enterprise customers with accountability for retention and growth
• Build and execute joint account plans with clear priorities, ownership, and next value steps
• Increase adoption, confidence, and impact to help customers get more from hirify.global
• Lead renewal and commercial conversations, including executive discussions about outcomes and next steps
• Develop multi-threaded relationships across operational and executive levels
• Partner with Sales, Product, Customer Experience, and Marketing to advance customer priorities and share customer insights internally

Requirements

• Experience managing and growing B2B SaaS customers
• Strong commercial instincts and comfort leading value and investment conversations
• Proven ability to build joint plans and drive accountability with customers
• Confidence engaging executives and navigating complex organizations
• Ability to translate product capability into tangible business outcomes
• Technical credibility and experience partnering constructively with product teams

Culture & Benefits

• Flexible remote work
• Benefits include pension, health insurance, support for new parents, and generous vacation
• Employee Share Plan in addition to annual base salary
• Growth and progression opportunities
• Healthy work-life balance with an autonomous approach to work
• Strong social culture with team and company activities

Hiring process

• Application and interview process with consideration for reasonable accommodation if needed