Business Operations Manager (Commerce)

TL;DR

Business Operations Manager (Commerce): Managing operational workflows and partner integrations for the hirify.global Drive platform with an accent on technical connectivity, API implementation, and cross-functional stakeholder alignment. Focus on driving partner onboarding, optimizing merchant performance, and bridging the gap between commercial requirements and technical execution.

Company

hirify.global is a Finnish technology company providing a delivery platform for restaurants, retailers, and pharmacies, now operating in over 30 countries.

What you will do

• Assist account managers in driving sales growth and nurturing long-term relationships with existing partners.
• Manage the end-to-end onboarding process for new partners into the ecosystem.
• Act as the operational focal point during integration projects, coordinating between technical account managers, developers, and external partners.
• Ensure alignment between technical, operational, and commercial requirements.
• Monitor partner performance, identify operational risks, and address problematic venues.
• Collaborate with operations and support teams to maintain high-quality customer experiences.

Requirements

• Fluency in Hebrew and English is required.
• Proven experience working with technical integrations, APIs, or SaaS platforms.
• Strong operational and project management capabilities.
• Commercial mindset with the ability to balance business needs and operational requirements.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Confidence in conducting video calls and offline meetings.

Nice to have

• Prior experience in account management or customer service-focused roles.
• Experience working in a Google environment.

Culture & Benefits

• Opportunity to work in a high-growth, fast-paced environment.
• Emphasis on ownership, entrepreneurial spirit, and self-starting.
• Collaborative team culture focused on innovation and diversity.
• Exposure to large-scale international operations and complex technical projects.