AML Support Specialist

TL;DR

AML Support Specialist (AML): Provide on-duty support for the AML Product channel, triage complex AML screening queries, and optimize screening logic and configurations with an accent on root-cause analysis, QA/testing of screening results, and vendor coordination. Focus on building documentation and training materials while delivering insights (MI) that drive operational and product enhancements.

Location: LATAM timezone hours

Company

hirify.global provides a full-cycle verification platform for identity and business verification, ongoing monitoring, and compliance workflows.

What you will do

• Serve as the on-duty point of contact for the AML Product channel, responding within a 24-business-hour SLA and triaging issues to data providers.
• Analyze AML screening results to identify root causes, test/validate screening logic, and optimize client-specific screening settings.
• Track support requests, produce Management Information (MI), and analyze trends to recommend logic, operational, and product improvements.
• Create and maintain internal/external documentation and develop/review annual QA and screening procedures.
• Create and deliver training materials for internal teams and support RFP completions.
• Support vendor relationship management and assist client-facing teams with AML product technical questions on calls.

Requirements

• Ability to work reliably during LATAM timezone hours to support regional operations.
• Strong problem-solving skills to investigate technical data and identify root causes of system or screening discrepancies.
• Experience building structured documentation, training materials, or QA frameworks (Confluence experience is a plus).
• Excellent communication skills to manage internal stakeholders and external vendors, plus a proactive drive to complete relevant personal AML qualifications.
• Advanced English and proficiency in Spanish.

Culture & Benefits

• Remote-first, trust-based culture with no mandatory office days.
• Flexible working hours as long as daily work stays productive and aligned with the team.
• Extra time off: birthday as a holiday, 10 personal days, and seven sick days without paperwork.
• Team offsites a few times per year with fully covered trips.
• Learning and development support, plus equipment and tools provided for the role.

Hiring process

• TA screening → Hiring Manager interview → Assignment → Final interview.