Legal Engineer - AI (Dach)

TL;DR

Legal Engineer - AI (DACH): Operating at the intersection of law, technology, and customer enablement, focusing on making complex AI-driven functionality understandable and valuable for self-serve customers. Focus on providing hands-on customer support, scalable enablement, and data-driven insights to support legal professionals in achieving efficiency gains through AI.

Location: Remote within DACH region (Germany, Austria, Switzerland)

Company

hirify.global is the AI and No-code Platform that enables law firms and in-house legal teams to work more efficiently.

What you will do

• Become an expert of our AI Workflow platform and explain technical concepts to both technical and non-technical audiences.
• Provide first-line technical support to self-serve customers, resolving technical issues efficiently.
• Develop and maintain Help Center content, documentation, and other scalable support formats for BEAMON AI.
• Track product usage, define adoption, and ROI metrics to assess customer success and inform continuous improvement.
• Diagnose, identify, and troubleshoot issues, escalating to Engineering teams when necessary.

Requirements

• Highly fluent (or native) German speaker
• Highly fluent English speaker
• 3+ years of experience in a technical support or customer success role.
• Ability to stay calm, patient, and empathetic when assisting customers.
• Previous experience in SaaS or AI.
• Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders.

Nice to have

• Experienced in customer support, success, or enablement in legal tech or with AI adoption.
• Proficiency with adoption and product analytics tools such as Userpilot or Pendo.
• Experience in the legal or legal tech industry.
• Background in conducting webinars or training sessions.
• Start-up and remote work experience.

Culture & Benefits

• Along with 30 vacation days, we also offer a pension, a generous Work From Home Allowance.
• Cutting-Edge Technology: work with advanced AI models and gain hands-on experience with the latest innovations.
• Join a company with a strong culture of ownership, ambition, and teamwork.
• We regularly organize team off-sites at exciting destinations across Europe.
• Competitive compensation package.
• You will have the opportunity to learn and grow every day, especially in AI-driven technologies.