1st Line Technical Support (French)

TL;DR

1st Line Technical Support (French): Resolving computer and application issues for French clients with an accent on user communication and request handling. Focus on diagnosing first-level technical problems, escalating complex cases to second-line support, and maintaining daily operational reports.

Location: Katowice, Poland

Company

hirify.global is one of the largest European tech players specializing in consulting, digital services, and software development.

What you will do

• Receive and resolve technical requests via phone, email, and alerts based on provided instructions.
• Communicate directly with end-users in French and English.
• Escalate complex technical issues to the second line of support.
• Collaborate with other technical teams to ensure timely resolution of issues.
• Perform daily scheduled activities, including sending reports and verifying emails.

Requirements

• French and English proficiency at B2 level or higher.
• Availability to work in a 24/7 shift system.
• Willingness to develop IT skills and ability to learn quickly.
• Strong motivation, communication skills, and a team-player mindset.
• Ability to work strictly according to established procedures.

Culture & Benefits

• Comprehensive health and sports packages (Luxmed, Medicover Sport).
• Access to educational and language learning platforms.
• Life insurance and company-funded certifications and conferences.
• Office perks including free parking, fresh fruits, and workation possibilities.
• Inclusive environment with professional communities for AI, Cloud, Architecture, and Leadership.

Hiring process

• Initial short screening call with a recruiter (up to 30 minutes).
• One-hour technical and general interview conducted via Microsoft Teams.