Motor Claims Fraud Handler (Insurance)

TL;DR

Motor Claims Fraud Handler (Insurance): Investigating and managing a portfolio of suspect motor insurance claims with an accent on fraud detection, intelligence assessment, and case outcome optimization. Focus on reducing claims leakage, ensuring FCA/GDPR compliance, and implementing counter-fraud strategies.

Location: Hybrid in Liverpool, UK. Visa sponsorship is not available; applicants must have at least one year remaining on a Graduate or Post-Study Work visa.

Salary: £26,350 – £34,800 per annum

Company

A national leader in specialist insurance with over 40 years of expertise and 1,700+ employees across the UK.

What you will do

• Manage a portfolio of suspect motor claims from cradle to grave.
• Assess intelligence and interact with investigative suppliers to determine correct case outcomes.
• Develop and drive appropriate investigation strategies based on interpreted intelligence.
• Ensure strict adherence to company protocols, SLAs, GDPR, and FCA compliance.
• Minimize claims leakage while maximizing savings and repudiations.
• Contribute to process improvements and the continuous development of the fraud department.

Requirements

• Good understanding of claims handling, including indemnity, liability, credit hire, and bodily injury claims.
• Proven ability in portfolio management and file discipline, ensuring accuracy of reserves and communications.
• Strong negotiation and customer service skills.
• Ability to work independently with minimal support.
• Knowledge of intelligence and investigative tools used to validate claims.
• Must be based in the UK or hold a valid Graduate/Post-Study Work visa with at least one year remaining.

Culture & Benefits

• Up to 35 days holiday (including bank holidays) with buy/sell options.
• 24/7 mental health support and free counselling.
• Hybrid working options to support work-life balance.
• Flexible benefits, including early access to salary.
• Career growth through leadership programs and learning opportunities.

Hiring process

• Standard employment checks, including a criminal record check and an insolvency register check.