Technical Product Analyst (Fintech)

TL;DR

Technical Product Analyst (Fintech): Providing technical and functional support for enterprise remittance software with an accent on troubleshooting transaction workflows and system performance. Focus on managing support tickets, ensuring SLA compliance, and maintaining high-quality customer experience within a structured operational environment.

Location: Must be based in the United States

Salary: $20.00 – $24.00 per hour

Company

hirify.global is an AI-powered recruitment platform that connects candidates with partner companies through an objective and fair matching process.

What you will do

• Provide end-user technical support for the ImageRPS application to resolve remittance and transaction issues.
• Monitor ticketing systems and manage incoming requests according to SLA requirements.
• Troubleshoot file ingestion, balancing, and system performance issues.
• Document all customer interactions, resolutions, and next steps throughout the ticket lifecycle.
• Communicate case status and resolution progress to stakeholders.
• Track support metrics such as first call resolution and follow-up compliance.

Requirements

• Must be based in the United States
• 1+ year of experience in help desk, technical support, or customer service roles.
• 1+ year of experience using ticketing systems such as ServiceNow, Zendesk, or Jira.
• Basic understanding of PC troubleshooting and system diagnostics.
• Proficiency in Microsoft Office Suite.
• Strong communication skills with the ability to explain technical issues to non-technical users.

Nice to have

• Familiarity with remittance processing or ImageRPS software.
• Associate’s or Bachelor’s degree in IT or a related field.

Culture & Benefits

• Comprehensive healthcare coverage including medical, dental, and vision.
• Employer-matched retirement savings plan and employee stock purchase plan.
• Paid time off, holidays, and volunteer time off.
• Tuition reimbursement and professional development support.
• Short-term and long-term disability coverage.
• Inclusive workplace culture with opportunities for career growth.