GTM Customer Intelligence Analyst (SaaS)

TL;DR

GTM Customer Intelligence Analyst (SaaS): Building and maintaining the post-sales analytics infrastructure for customer health, renewal pipelines, and expansion metrics with an accent on data integrity and actionable insights. Focus on translating complex customer lifecycle questions into scalable reporting and leveraging AI tools to accelerate analytical workflows.

Location: Must be based in the United States

Salary: $126,700–$182,200 USD (Tiered based on location)

Company

hirify.global is a leading AI-native go-to-market solution for revenue teams, providing verified B2B contact data and engagement tools to over 500,000 companies globally.

What you will do

• Build and maintain the analytics infrastructure for customer health scoring models to identify churn and expansion risks.
• Develop renewal pipeline reporting to provide visibility into retention outcomes and support early intervention.
• Analyze billing, support, and product adoption data to surface actionable signals for the Customer Success organization.
• Design and own the CS analytics dashboard ecosystem, from individual book-of-business views to executive-level reporting.
• Translate business requirements from CS and CS Ops stakeholders into structured, scalable reporting layers.
• Leverage AI tools to generate SQL, document schemas, and accelerate the development of analytics outputs.

Requirements

• 3+ years of experience in analytics, Revenue Operations, or Customer Success Operations in a B2B SaaS environment.
• Strong proficiency in SQL and experience with BI tools like Looker or Tableau.
• Experience with Salesforce or CS platforms such as Gainsight, Vitally, or ChurnZero.
• Proven ability to translate complex business questions into scoped, technical analytics projects.
• Genuine fluency in AI tooling for data workflows, including LLM-assisted development and validation.
• Analytical rigor with experience managing messy, multi-source datasets.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits with FSA/HSA options.
• 401(k) plan and equity participation.
• Flexible PTO, at least 10 paid holidays, and parental leave.
• Global travel coverage and wellbeing benefits.
• Collaborative, AI-native culture focused on continuous improvement and extreme ownership.