Amazon Connect Developer (AWS)

TL;DR

Amazon Connect Developer (AWS): Designing and optimizing advanced contact center solutions on AWS with an accent on IVR, call routing strategies, and AWS Lambda integrations. Focus on building scalable customer engagement systems, integrating CRM platforms, and implementing conversational AI solutions.

Location: Remote (Work From Anywhere)

Company

Global IT services and consulting company supporting digital transformation for large enterprises across 25 countries.

What you will do

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
• Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, and CloudWatch.
• Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
• Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
• Support CI/CD processes and infrastructure automation using Terraform and CloudFormation.
• Collaborate with business stakeholders and technical teams to deliver scalable and reliable contact center solutions.

Requirements

• 6+ years of experience in contact center technology, engineering, or operations.
• 4+ years of hands-on experience with Amazon Connect, including flow design and IVR configuration.
• Strong programming experience in Python with AWS Lambda and API integrations.
• Expertise in call routing design, routing profiles, queues, and callback strategies.
• Experience with version control tools such as Git, GitHub, or TFS.
• Proficiency with Infrastructure-as-Code tools like Terraform or CloudFormation.

Nice to have

• AWS Cloud Practitioner or equivalent AWS certification.
• Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco.
• Familiarity with contact center reporting, analytics, and workforce management (WFM) tools.
• Experience implementing omnichannel solutions including email, SMS, and portal widgets.

Culture & Benefits

• Work From Anywhere remote culture providing maximum flexibility.
• Comprehensive compensation and benefits package, including health insurance.
• Professional development opportunities, including certification programs and mentorship.
• Relocation program for eligible employees.
• Inclusive, multicultural environment with regular team-building and social events.