Production Support Engineer (SRE)

TL;DR

Production Support Engineer (SRE): Managing and maintaining production environments for commercial business lines with an accent on incident response, system reliability, and infrastructure automation. Focus on diagnosing complex outages, optimizing capacity planning, and implementing robust monitoring solutions to ensure high availability.

Location: Toronto, Canada

Salary: $78,000–$101,000

Company

A global business and technology transformation partner helping organizations accelerate their digital and sustainable transition through end-to-end services.

What you will do

• Respond to production incidents and outages to diagnose problems and restore service.
• Implement and maintain monitoring systems to proactively identify potential issues.
• Automate repetitive tasks and processes to improve operational efficiency.
• Manage underlying infrastructure including servers, networks, and cloud resources.
• Develop and maintain deployment processes for software updates and releases.
• Collaborate with developers and operations teams to ensure system reliability.

Requirements

• 8+ years of experience in production support handling incidents.
• Strong knowledge of OCP and Windows environments.
• Proficiency in monitoring tools such as Dynatrace.
• Experience with Windows and Linux operating systems.
• Scripting skills in Python, Shell, and PowerShell.
• Database management experience with SQL and MongoDB.
• Experience with Kubernetes and disaster recovery planning.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Retirement savings plans (RRSP in Canada).
• Paid time off including vacation, holidays, and sick leave.
• Life and disability insurance.
• Employee assistance programs.