Senior Site Reliability Engineer (SaaS)

Location: Madrid, Spain; hybrid work model combining office and remote work.

Salary: €60,000–€85,500 gross per year, with total on-target earnings of €66,000–€93,000 including an annual performance bonus.

Company

Provides digital employee experience management software with real-time analytics, automation, and employee feedback for enterprise IT teams.

What you will do

• Implement and manage AWS cloud-native systems, Kubernetes clusters, deployment pipelines, and service meshes.
• Design and maintain reliable, secure, and scalable infrastructure for a multi-tenant SaaS platform.
• Define SLOs, SLAs, and error budgets while monitoring availability, performance, and user experience.
• Develop infrastructure-as-code, internal platform tools, runbooks, health checks, and operational automation.
• Participate in on-call rotations, lead incident response as Incident Commander, and drive post-incident improvements.
• Enable observability, fault tolerance, automated testing, canary releases, rollback strategies, security compliance, and cost optimization.

Requirements

• 5+ years of experience as a Site Reliability Engineer or Platform Engineer.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Hands-on experience with public cloud services, SaaS products, Kubernetes, Docker, Helm, and infrastructure-as-code such as Terraform.
• Strong programming or scripting skills with Python, Go, Bash, or similar technologies.
• Experience with multi-tenant microservices, CI/CD pipelines, monitoring solutions, production systems, and rotating on-call schedules.
• Deep understanding of Linux, networking, cloud architectures, service meshes, storage, zero-downtime deployments, incident management, and resilience testing. Excellent written and verbal English is required.

Nice to have

• Experience with SOC 2, ISO 27001, HIPAA, or FedRAMP compliance.
• Experience with chaos engineering or resilience testing.
• Familiarity with Jenkins, GitHub Actions, GitLab CI, FluxCD, Crossplane, Datadog, Istio, S3, and EBS.

Culture & Benefits

• Permanent employment with a competitive compensation package.
• Hybrid work model with structured office and remote collaboration for new hires.
• Flexible hours, unlimited paid time off in addition to 25 vacation days, and three company-paid volunteer days.
• Relocation package available for employees coming from another country.
• Fitness centre access, public transport support, French class reimbursement, and regular company and team events.