Cloud Support Engineer (Linux)

TL;DR

Cloud Support Engineer (Linux): Providing technical support for Canonical's Ubuntu ecosystem and office infrastructure with an accent on Linux troubleshooting, virtualization, and customer success. Focus on resolving complex customer issues, managing the London office's technical stack, and ensuring high SLA satisfaction.

Location: Office Based in London, UK

Company

Canonical is a leading provider of open source software and operating systems, most notably Ubuntu, used globally in cloud, AI, and IoT.

What you will do

• Deliver technical support for the full Desktop and Server stack to employees and customers.
• Investigate and resolve complex issues related to Canonical's product portfolio.
• Own and manage support cases to ensure SLA compliance and high customer satisfaction.
• Manage and maintain the technical infrastructure and AV support for the London office.
• Contribute to the internal knowledge base by creating and maintaining technical articles.
• Collaborate with customers via phone, ticketing systems, and remote sessions.

Requirements

• Must be based in London, UK (Office Based).
• Experience with Linux troubleshooting, including log analysis and configuration tuning.
• Hands-on experience with KVM, OpenStack, Docker, LXD/LXC, or Kubernetes.
• Knowledge of networking (bonding, firewalling, bridging, switching).
• Undergraduate degree in a technical subject or equivalent professional experience.
• Professional English proficiency (written and spoken).

Nice to have

• Programming fundamentals in any language.
• Experience with authentication/directory services and network file systems.

Culture & Benefits

• Personal learning and development budget of USD 2,000 per year.
• Performance-driven annual bonus or commission.
• Opportunity for international travel twice a year for company events.
• Annual holiday leave, maternity, and paternity leave.
• Employee Assistance Programme and Priority Pass for long-haul travel.