Dedicated Support Engineer (AdTech)

TL;DR

Dedicated Support Engineer (AdTech): Providing technical guidance and troubleshooting for a set list of global clients with an accent on resolving complex technical issues and streamlining workflows. Focus on managing ticket queues, implementing configuration improvements, and ensuring high customer satisfaction within a metrics-driven environment.

Location: New York (Hybrid)

Salary: $92,500–$140,500

Company

hirify.global is a leading data collaboration platform focused on consumer privacy, identity, and connected customer views for global brands.

What you will do

• Solve technical challenges and provide guidance to high-profile clients including advertisers and financial institutions.
• Manage a ticket queue to ensure timely resolution and customer satisfaction.
• Implement and configure workflows to streamline client setups and improve operational efficiency.
• Collaborate with the Technical Services team to deliver seamless support.
• Analyze KPIs and case data to identify opportunities for improving customer outcomes.
• Thrive in a newly established, metrics-driven team environment.

Requirements

• 2-5 years of experience in adtech, marketing services, or software technology in a support or delivery role.
• Proven track record of resolving customer issues quickly with sustainable solutions.
• Ability to prioritize work independently and succeed in ambiguous situations.
• Strong communication skills for interacting with both external customers and internal stakeholders.
• Bachelor’s degree in a technical field or equivalent practical experience.
• Must be available for a standard 9am-5pm window with potential for on-call or weekend coverage.

Nice to have

• Familiarity with SQL querying, including the ability to execute and adjust existing queries.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401K matching plan with 1:1 match up to 6% of salary.
• Flexible paid time off, paid holidays, and paid parental leave.
• Supportive work environment with a focus on diversity, inclusion, and belonging.
• Regular in-person and virtual team events such as game nights and happy hours.