Customer Support Specialist (Wellness)

TL;DR

Customer Support Specialist (Wellness): Providing technical support and training for beauty and wellness management software with an accent on client inquiry resolution and product troubleshooting. Focus on delivering high-quality assistance via phone, email, and live chat while documenting issues in Salesforce.

Location: Remote (Must reside in the U.S.)

Salary: $39,000 – $40,000

Company

Software company providing forward-thinking management tools and vital resources for the beauty and wellness industry.

What you will do

• Handle client inquiries via phone, email, and live chat to identify and resolve issues.
• Troubleshoot product-related questions and provide training to clients.
• Document all issues and resolutions within Salesforce.
• Develop deep technical knowledge of Meevo products, integrations, and business scenarios.
• Use active listening to advocate for customer needs and ensure client success.

Requirements

• Must reside in the United States.
• 0-5 years of experience in a customer service-related role.
• Bachelor's or Associate's degree preferred.
• Strong verbal and written communication skills.
• Reliable internet service provider.
• Tech-savvy with logical, analytical, and problem-solving skills.

Nice to have

• Knowledge of the Beauty Industry.
• Experience with Salesforce.

Culture & Benefits

• Subsidized Medical, Dental, and Vision plans.
• 401(k) retirement plan with a 100% match up to 4% via Safe Harbor.
• Generous PTO (3 weeks starting from day one), 10 paid holidays, 5 sick days, and 1 personal day.
• 100% company-paid Life Insurance and Long-Term Disability insurance.
• Unlimited access to Udemy online courses for professional growth.