Client Service Associate (Fintech)

TL;DR

Client Service Associate (Fintech): Providing support to clients on all issues relating to the international payment process with an accent on outstanding customer service and regulatory compliance. Focus on managing high call and email volumes, tracking funds, and coordinating responses with Operations and Settlements.

Location: Hybrid (Dublin, Ireland)

Company

A leading financial operations company providing businesses and accounting firms with real-time financial control and visibility for global payments.

What you will do

• Act as the primary point of contact for all issues relating to the international payment process.
• Deliver high-quality customer service to clients and internal stakeholders via telephone and email.
• Manage high call and email volumes while delivering outcomes within restrictive timeframes.
• Perform client follow-ups in accordance with AML/CTF regulations.
• Coordinate with internal departments such as Compliance, Operations, and Settlements to track funds.
• Maintain up-to-date knowledge of relevant financial legislation.

Requirements

• HSC qualification; further education or a university degree is advantageous.
• Previous customer service experience, preferably in high call volume environments.
• Proficiency in computer skills, including email and phone systems.
• Ability to understand complex products, handle objections, and remain calm under pressure.
• Excellent interpersonal and communication skills with a strong work ethic.
• Must be based in Dublin, Ireland to support the hybrid work model.

Culture & Benefits

• Hybrid work model designed for work-life balance and flexibility.
• Comprehensive benefits including health insurance and 16 weeks of gender-neutral carer parental leave.
• Professional growth through leadership training, internal mobility, and online learning libraries.
• "Make a Difference" program featuring an annual volunteer day and matched giving.
• Inclusive, diverse, and non-hierarchical culture with employee-led social committees.