обновлено 6 дней назад
Senior Product Manager (AI Analytics Platform)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Product Manager (AI Analytics Platform): Owning strategy, roadmaps, and prototype-driven discovery for internal AI services such as transcription, sentiment analysis, and behavior models with an accent on adoption, service economics, and enterprise customer engagement. Focus on designing structured AI evaluation cycles, producing machine-readable specifications, and translating customer and governance requirements into scalable platform capabilities.
Location: USA - Atlanta, GA
Company
provides AI-powered customer experience software, including the CXone enterprise platform, to organizations worldwide.
What you will do
- Own the strategy, roadmap, and service specifications for an Analytics Platform service area.
- Drive adoption of AI services across application teams by identifying blockers, communicating value, and supporting integration readiness.
- Track service economics, including unit costs, performance, accuracy, latency, and reliability.
- Engage enterprise customers and AI governance, risk, and data science stakeholders as the subject matter expert for Analytics Platform capabilities.
- Validate ideas with prototypes, create detailed specifications, and run structured evaluations of AI outputs.
- Apply AI tools to discovery, synthesis, competitive analysis, specification writing, and stakeholder communication.
Requirements
- 8+ years of experience in software product management or a directly relevant role.
- Track record of owning and improving adoption, usage, or commercial metrics.
- Experience engaging enterprise customers as a technical subject matter expert, including AI governance, risk, or data science functions.
- Hands-on experience building AI-native prototypes, evaluating AI outputs, designing prompts, and analyzing failure modes.
- Experience writing detailed product specifications, leading cross-functional initiatives, and influencing teams in a matrixed organization.
- Working knowledge of Git and basic development workflows, plus a required bachelor’s degree.
hirify.global-to-have"> to have
- Platform, infrastructure, or API-layer product management experience serving internal teams or developers.
- Experience in contact center, customer experience, analytics, conversational AI, virtual agents, or generative AI.
- Knowledge of AI governance topics such as data privacy, audit logging, GDPR, and CCPA.
- Experience with agentic AI workflows and multi-step AI orchestration.
Culture & Benefits
- Work within an innovation-focused organization operating across AI, cloud, and digital technology.
- Collaborate with global product, engineering, application, and enterprise customer teams.
- Contribute to AI services used across ’s customer experience platform.
- Equal opportunity employment environment.
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