Client Services Specialist (Ticketing)

TL;DR

Client Services Specialist (Ticketing): Providing front-line support and relationship management for venue partners with an accent on technical troubleshooting and event configuration. Focus on ensuring high-quality service for live entertainment clients and mastering hirify.global ticketing software solutions.

Location: Must be based in Los Angeles, CA (Onsite)

Salary: $21.27 - $24/hour

Company

hirify.global is a leading ticketing platform and subsidiary of AEG, connecting fans with iconic live entertainment events worldwide.

What you will do

• Act as a primary point of contact for venue partners to understand their unique ticketing challenges.
• Provide technical support and troubleshooting for all hirify.global products and services.
• Facilitate best practices and assist with event and promotion configuration.
• Track and report client interactions to maintain high service standards.
• Collaborate with internal stakeholders to ensure seamless event execution.

Requirements

• 2-4 years of experience in live event ticketing and event programming.
• High School Diploma or equivalent (BA/BS degree preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proven ability to quickly master new end-user software applications.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, high-pressure environment.

Nice to have

• Experience with Ticket Operations for a venue.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401k Plan with 3% employer match.
• Paid holidays, vacation, and sick time.
• Parental leave and company-paid basic life insurance.
• Opportunities for training and education reimbursement.

Hiring process

• 20-minute recruiter video interview.
• Assessment.
• 45-minute video interview.
• 1-hour onsite interview.