Part-time Customer Support (English speaking) (Ecommerce)

TL;DR

Part-time Customer Support (Ecommerce): Providing support to English-speaking fans via chat, email, and phone to ensure a smooth ticket buying and selling experience with an accent on problem-solving and customer satisfaction. Focus on managing communications via Intercom, resolving seller errors, and maintaining high-quality service during peak event periods.

Location: Hybrid; must be based in or near Amsterdam

Salary: €15 gross per hour

Company

A global platform enabling millions of fans to buy and sell tickets with confidence across 42 countries.

What you will do

• Assist English-speaking fans via chat, email, and phone with high enthusiasm.
• Resolve seller errors and identify ways to prevent them in the future.
• Use Intercom to manage conversations and ensure smooth communication.
• Collaborate with the CX team to spot and report recurring issues.
• Provide critical support during peak moments and holidays, such as King's Day.
• Achieve customer satisfaction and productivity goals to meet company targets.

Requirements

• Fluency in English (written and spoken).
• Experience working in a professional office environment, preferably in customer support.
• Based in or near Amsterdam.
• Availability for 24-32 hours per week, including at least one weekend shift (Saturday or Sunday, 10:00–18:00).
• Ability to remain calm, clear, and friendly in stressful, fast-paced situations.

Nice to have

• Proficiency in additional languages.
• Experience with Intercom or similar support software.
• Interest in live events, music, sports, or culture.

Culture & Benefits

• Work in a mission-driven company built by fans, for fans.
• Access to a supportive, international team environment in Amsterdam.
• Opportunity to make a real impact on the experience of millions of users worldwide.