Card Payment Delivery Associate (Fintech)

TL;DR

Card Payment Delivery Associate (Fintech): Executing and supporting high-volume card payments to suppliers for a global payables automation platform with an accent on payment processing accuracy and supplier communication. Focus on managing payment queues, resolving escalations, and ensuring timely settlement within strict service level agreements.

Location: Medellin, CO

Company

A well-funded fintech unicorn operating a cloud-based global payables automation platform that streamlines supplier payments and AP operations.

What you will do

• Contact suppliers via phone, email, or web portal to process payments.
• Ensure accurate and timely payment delivery within established service level agreements.
• Manage daily follow-ups on outstanding payments to ensure successful completion.
• Resolve payment escalations and conflicts with suppliers professionally.
• Maintain precise documentation in internal systems throughout the payment lifecycle.
• Collaborate with cross-functional teams to support revenue growth initiatives.

Requirements

• Must be based in Medellin, Colombia
• Proficiency in written and verbal English
• Proven ability to operate effectively in a fast-paced, high-volume environment.
• Strong problem-solving skills and meticulous attention to detail.
• Professional communication skills for internal and external stakeholder engagement.
• Commitment to high standards of integrity and ethics.

Nice to have

• 2-3 years of experience in payment or finance operations.
• Prior experience in the Fintech industry.
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint).
• Experience using ticketing and CRM systems like Zendesk or Salesforce.