Customer Success Manager

TL;DR

Customer Success Manager: Own post-sales customer relationships and drive platform adoption, customer satisfaction, and on-time renewals with an accent on customer health monitoring, KPI alignment, and proactive risk escalation. Focus on building trusted advisor relationships across end users and IT/executive stakeholders while analyzing usage data to identify expansion opportunities.

Location: Canada

Company

hirify.global builds customer success into its business by helping customers achieve outcomes through its platform.

What you will do

• Manage post-sales customer relationships to drive adoption, satisfaction, and on-time renewals.
• Maintain account health using usage metrics, engagement data, and regular customer interactions.
• Monitor health scores and proactively take action to maintain or improve account health.
• Partner with customers to define goals and KPIs, review progress, and communicate consistently across the customer lifecycle.
• Analyze customer data and platform usage to improve customer experience and deepen adoption.
• Identify expansion opportunities and escalate risks or issues when needed.

Requirements

• Proven experience managing a portfolio of accounts and driving adoption, retention, and growth.
• Strong understanding of customer health metrics, usage data, and success indicators.
• Experience delivering business reviews and communicating value to stakeholders, including senior leadership.
• Excellent written, verbal, and presentation communication skills.
• Strong organizational and time management skills to manage multiple accounts and priorities.
• Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services.

Culture & Benefits

• Mission-driven customer success focus.
• Remote workplace.
• Fast-paced, evolving environment with emphasis on proactive problem-solving.