Customer Service Representative (Danish Speaker)

TL;DR

Customer Service Representative (Danish Speaker): Managing end-to-end customer orders and order-to-cash processes with an accent on high-quality service and efficient resolution of logistics and billing inquiries. Focus on collaborating with Sales and Supply Chain teams to ensure timely delivery and customer satisfaction.

Location: Onsite in Stockholm, Sweden

Company

hirify.global is a global leader in tire manufacturing and mobility solutions with over 125 years of history and a presence in 19 countries.

What you will do

• Take ownership of customer orders from start to finish, ensuring accurate processing.
• Support customers with delivery timelines, product availability, and smart alternatives.
• Proactively follow up on orders and inquiries to ensure a seamless experience.
• Collaborate with Sales and Supply Chain teams to resolve special requests.
• Handle customer claims in the Quality Management system for fast resolution.
• Ensure first-time resolution to improve overall customer experience.

Requirements

• Fluent Danish, Swedish, and English communication skills.
• 4–5+ years of experience in customer service, order management, or supply chain.
• Strong Excel skills and comfort working with enterprise systems.
• Calm, structured approach to multitasking in a fast-moving environment.
• Collaborative spirit and focus on building long-term customer relationships.

Nice to have

• Experience working with SAP.

Culture & Benefits

• Supportive, team-oriented work environment.
• Opportunity to work for a global industry leader.
• Focus on professional growth and making a tangible impact.