Collection Expert (f/m/d) (Debt Collection)

TL;DR

Collection Expert (f/m/d) (Debt Collection): Handling Swedish B2C debtor communication and running day-to-day collection operations with an accent on phone, email, chat, and letter workflows. Focus on managing cases independently, coordinating with clients and third parties (debt counselling services and attorneys), and maintaining accurate CRM/file processing while reporting to Nordics and Berlin collection leadership.

Location: Stockholm (Hybrid), Gothenburg (hybrid)

Salary: 734,713 - 824,312 kr per year

Company

hirify.global reshapes debt collection across Europe by combining technology and AI-powered communication to recover receivables fairly and respectfully.

What you will do

• Act as deputy Collection Expert for the Swedish market to ensure continuity in an already running market.
• Communicate directly with consumers (B2C) via phone, email, chat, and letter with competence and empathy.
• Manage communication with clients and third parties, including debt counselling services and attorneys, across all channels.
• Route client enquiries to the right contacts and keep operational processes running smoothly.
• Maintain accurate file processing and CRM entries, and flag feedback to improve technology and service delivery.
• Collaborate with international management and report to the Country Head Nordics and the Head of Collection in Berlin.

Requirements

• Experience in the Swedish debt collection industry, including knowledge of the market and regulations.
• Completed commercial or service-oriented vocational qualification, or a relevant academic degree.
• Hands-on approach: comfortable speaking directly with debtors, managing cases independently, and working in a fast-paced environment.
• Fluent Swedish and English (written and spoken) are essential.
• Solid MS Office skills and confidence using digital tools and CRM systems.
• Swedish debt collection licence is a strong plus (or familiarity with requirements and confidence working within the regulatory framework).

Culture & Benefits

• Hybrid working policy based in Stockholm or Gothenburg.
• Unlimited employment contract, flexible working hours, and 28 vacation days.
• Company pension plan, partly covered Deutschlandticket, and access to a “Corporate Benefits” voucher platform.
• Personal learning & development budget plus German and English language courses.
• International team (30+ nationalities), flat hierarchy, transparent feedback culture, and regular 1-on-1s.
• Monthly all-hands meetings and annual feedback/evaluation cycle, plus team events (summer and Christmas parties).

Hiring process

• Structured onboarding with experienced colleagues and mentorship.
• Interviews and evaluation focused on Swedish debt collection experience and communication skills.