Operational Onboarding Manager

TL;DR

Operational Onboarding Manager: Ensuring operational excellence and an outstanding admin experience for key accounts by training admins and owning end-to-end admin support across affiliations, payroll, invoicing, and billing with an accent on scaling onboarding processes and preventing operational blockers. Focus on handling complex admin conversations, coordinating with internal teams to resolve issues, and designing guidelines and playbooks to grow a customized onboarding approach.

Company

hirify.global builds prevention insurance by integrating insurance, prevention, and care into a single user experience.

What you will do

• Train and onboard admins on hirify.global’s product, workflows, and best practices (remote and occasionally onsite).
• Own admin support end-to-end for a portfolio of key accounts (5–10 accounts per onboarding manager), handling requests and coordinating timely resolutions.
• Manage complex or sensitive admin conversations, including objections, escalations, and high-stakes operational topics.
• Anticipate and prevent risks such as missing affiliations, payroll edge cases, and invoicing issues.
• Improve the onboarding function in Belgium by identifying recurring pain points and proposing process, documentation, playbook, tooling, and product feedback improvements.
• Collaborate with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers and surface process/product opportunities.

Requirements

• Location: must be based in Belgium.
• Excellent Dutch and English at full working proficiency (written and spoken).
• Previous customer-facing experience in B2B roles (e.g., Customer Success, teaching, or communication).
• Strong problem-solving and structured communication skills to handle complex topics and multiple competing priorities.
• Strong organization and time management skills with autonomy in a fast-paced environment.
• Comfort working with complex/new topics and learning quickly.

Culture & Benefits

• Flexible office setup: HQ office, co-working hubs, or full-remote with home office equipment sponsorship.
• Flexible vacation policy and flexible working hours.
• Delightful healthcare insurance (permanent contracts only): 100% for you and your children; 90–100% for partners depending on country.
• Learning & training opportunities, including budget for books and conferences.
• Personal growth through coaching: dedicated coach from day one.
• Fair rewards with generous equity packages complementing base salary (permanent contracts only).

Hiring process

• Application review followed by interview steps to assess fit for onboarding operations, communication, and process improvement.