Customer Service Representative (Medtech)

TL;DR

Customer Service Representative (Medtech): Handling pre-sales and post-sales service functions for medical technology products with an accent on RMA processing, order tracking, and database management. Focus on resolving complex return credit problems, coordinating field service repair calls, and optimizing the equipment return lifecycle.

Location: Onsite in Letchworth Garden City, UK

Company

hirify.global is an innovation-driven medical technology growth company specializing in orthopedics and clinically differentiated solutions to improve patient outcomes.

What you will do

• Manage pre-sales and post-sales interactions via phone, email, chat, and social media platforms.
• Process returns (RMA), servicing, and exchanges, including preparing documentation and trouble tickets.
• Track and report the status of equipment returns, repairs, replacements, and delivery schedules.
• Maintain and update databases regarding returned materials and inventory accounts.
• Coordinate and schedule field service repair calls.
• Resolve return credit problems and maintain records of product pricing and enhancements.

Requirements

• Minimum of 5+ years of experience in a specialized customer service function.
• Ability to handle complex assignments requiring independent judgment and initiative.
• Proven experience in managing RMA processes and equipment tracking.
• Must be based in or able to work from Letchworth Garden City, UK.

Culture & Benefits

• Culture of continuous improvement and global innovation.
• Strong commitment to equal employment opportunities and non-discrimination.
• Opportunity to work within a growth-oriented medical technology environment.