Support Engineer (Cybersecurity)

TL;DR

Support Engineer (Cybersecurity): Providing technical support for AI-driven SDLC security tools with an accent on SSO configurations, API integrations, and cloud runtime risks. Focus on diagnosing complex infrastructure issues, triaging bugs with R&D, and ensuring smooth customer onboarding.

Location: Must be based in Canada

Company

hirify.global secures the AI-driven SDLC from prompt to production, eliminating critical, real-time risks from AI code generation through cloud runtime.

What you will do

• Act as the primary technical contact for escalated customer issues requiring in-depth troubleshooting.
• Diagnose and resolve complex problems involving SSO (SAML, OIDC, SCIM), API failures, and connectivity issues.
• Guide customers through initial setup to ensure smooth rollouts.
• Collaborate with R&D to triage bugs, log reproducible cases, and suggest product improvements.
• Monitor support case queues to ensure timely and high-quality communication.
• Participate in on-call rotations for critical incident handling.

Requirements

• Location: Must be based in Canada
• 3+ years of experience in technical support, TAM, or solutions engineering for B2B SaaS products.
• Hands-on knowledge of SSO protocols and identity providers.
• Experience working with APIs, webhooks, and data debugging tools.
• Comfort working with CI/CD integrations and developer tools.
• Strong interpersonal and communication skills for both technical and non-technical stakeholders.

Nice to have

• Familiarity with application security concepts such as static/dynamic scanning and vulnerability management.

Culture & Benefits

• Opportunity to work on disruptive technology for the AI era.
• Fast-paced, customer-driven environment.
• Collaborative culture working closely with R&D teams.